Client Partnership Manager

2 days ago

GulshaneIqbal Town, Pakistan beBeeCustomer Full time 25,000 - 60,000
Key Customer Acquisition Role

In this pivotal position, you will be instrumental in driving client relationships, ensuring seamless onboarding and adoption of our solutions. As a key member of our team, your primary responsibility will be to foster long-lasting partnerships with clients, guaranteeing they achieve their objectives and maximise value from our products.

Core Account Management Responsibilities
  • Build robust, sustainable relationships with clients through regular communication and proactive support.
  • Deliver comprehensive onboarding processes to ensure a smooth transition to our solutions, increasing product adoption rates and customer satisfaction.
  • Identify opportunities to upsell and cross-sell, leveraging data-driven insights to drive growth and retention.
  • Serve as the primary point of contact for clients, addressing concerns, resolving issues promptly, and maintaining high levels of customer satisfaction.
  • Analyse usage metrics and feedback to refine engagement strategies, optimising success rates and delivering valuable insights to stakeholders.
  • Collaborate closely with Sales, Product, and Marketing teams to enhance the overall customer experience, providing actionable recommendations for improvement.
Required Skills and Qualifications
  • Proven track record in Customer Success, Account Management, or Client Support roles (1+ years).
  • Industry expertise in SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused sectors.
  • Technical proficiency in using CRMs (e.g., HubSpot, Salesforce), customer engagement tools, and ticketing systems.
  • Fluency in English: Strong written and verbal communication skills.
  • Remote work readiness: Reliable laptop and stable internet connection.

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