General Banking Associate

1 day ago

Lahore, Punjab, Pakistan beBeeBanking Full time 6,000,000 - 9,000,000
Universal Banking Associate

The role of a Universal Banking Associate is to ensure the smooth processing of all functions related to general banking activities.

Key Responsibilities:

  • Process customer requests such as stop payments, updating of customer details, and removal of dormancy.
  • Record denominations for all cash transactions and request additional cash as needed.
  • Balance, sort, and reconcile re-issuable/sorted, unsorted, soiled, defected, and fresh currency notes before placing in vault at day-end.
  • Safeguard outstanding cheque books and captured ATM cards, and ensure delivery/destruction is in line with SOP/regulatory requirements.
  • Liaise with various teams to ensure business-as-usual operations, floor management, and service quality.
  • Recover applicable service charges on instruments/banking facilities according to standard operating procedures.
  • Ensure all related general ledger accounts are reconciled and balanced with actual records at all times.
  • Comply with the Bank's policies and procedures, SBP's Prudential Regulations, AML/CFT/CPF/KYC/Sanctions Policy, and other regulatory requirements.
  • Maintain clean ratings in reviews/inspections by Quality Assurance Unit, Compliance, Internal, External, and SBP Audits.

For this role, you must possess excellent communication, conflict management, and customer service skills. Proficiency in MS Word and MS Excel is also required.

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