Sales Quality Assurance Specialist

6 days ago

Islamabad, Islamabad, Pakistan beBeeQuality Full time 2,500,000 - 3,500,000

We are seeking a highly skilled Quality Assurance Specialist to join our sales team. This key role will play a crucial part in ensuring top-notch performance across multiple channels, including calls, emails, and chats.

Key Responsibilities:
  • Evaluate and assess B2B sales calls for quality, accuracy, and adherence to company guidelines.
  • Provide detailed feedback and actionable recommendations for improvements.
Email and Chat Evaluations:
  • Review sales-related email and chat communications for clarity, professionalism, and effectiveness.
  • Ensure emails and chats align with brand tone and customer engagement standards.
Inbound Leads Monitoring:
  • Monitor inbound sales leads to ensure proper handling and response time.
  • Evaluate the quality of inbound lead engagement and provide feedback for improvement.
Feedback and Coaching Sessions:
  • Conduct coaching sessions with sales representatives based on findings from call, email, and chat evaluations.
  • Offer constructive feedback to improve performance and overall customer experience.
Account Audits:
  • Perform regular account audits to ensure accurate and up-to-date information is maintained.
  • Ensure all accounts meet required standards and compliance guidelines.
Ad-Hoc Audits:
  • Conduct random audits on calls, emails, and other sales interactions as needed to ensure consistency across the team.
  • Provide feedback and improvement suggestions based on audit findings.
Trends Monitoring and Data Analysis:
  • Monitor trends and data related to sales performance, customer behaviour, and quality metrics.
  • Use data analysis to identify areas for improvement and report on performance trends.
Requirements:
  • Bachelor's degree or equivalent.
  • Experience in B2B sales environments.
  • Proven experience in sales, and quality assurance in a relevant line of business, preferably within a B2B sales environment.
  • Familiarity with call, email, and chat platforms, as well as CRM systems.
  • Proficiency in using data analytics tools.
  • Strong attention to detail and analytical skills.
  • Excellent communication and coaching abilities.
  • Ability to work independently and manage multiple tasks simultaneously.

Benefits include: fuel allowance, medical insurance, free lunch facility, gym membership, participatory fund, market competitive salary, sales commissions, learning and challenging work environment, amazing work culture, paid time off, group life insurance, and gratuity.

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