Chat Support Specialist

1 day ago


Islamabad, Islamabad, Pakistan MKAJ International Full time

We are looking for a highly skilled Night Shift Chat Operator to join our team at MKAJ International.

Job Description:

This role involves working as part of a dedicated team that provides top-notch customer support via live chat during night shifts. As a Chat Support Specialist, you will be responsible for engaging with customers through various online platforms, providing prompt and accurate responses to their inquiries and concerns.

Responsibilities:
  • Engage with customers through live chat, providing prompt and accurate responses
  • Assist customers with product information, troubleshooting, and issue resolution
  • Maintain professionalism and empathy to ensure a positive customer experience
  • Meet performance targets and maintain punctuality for optimal support coverage
  • Accurately document interactions and follow-up requirements as needed
Qualifications:
  • Education: Intermediate or equivalent
  • Skills: English proficiency with a minimum typing speed of 35 WPM
  • Shift: Night shift, 6 PM to 6 AM
Benefits:
  • Punctuality bonus: An additional PKR 5,000 for meeting daily performance targets
  • Daily performance-based incentives: Opportunities to earn more based on meeting daily targets

As a Remote Customer Service Agent, you will play a critical role in delivering exceptional customer support and ensuring customer satisfaction.



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