
System Administrator Assistant
5 days ago
Megatech Trackers Job Requirements:
We are seeking a highly motivated and skilled System Support Executive to join our team. The successful candidate will provide technical support across the company, including installation and configuration of computer hardware, operating systems, and applications.
Key Responsibilities:
- Support Call Evaluation: Evaluate the urgency and business impact of all support helpline calls and emails.
- Hardware Installation: Install and configure computer hardware, operating systems, and applications.
- Business Process Improvement: Identify and suggest IT solutions to business problems.
- Technical Support: Provide technical support across the company, including in-person or over-the-phone assistance.
- Incident Reporting: Record incident resolution in system and communicate to all stakeholders.
- Troubleshooting: Research, diagnose, troubleshoot, and identify solutions to resolve issues.
- Operating System Knowledge: Have a theoretical understanding of Client/Server Operating Systems, Networking, and IP Telephony.
- Network Configuration: Diagnose and troubleshoot technical issues, including account setup and network configuration.
Requirements:
- Communication: Excellent written and verbal communication skills.
- Adaptability: Flexible approach to work and problem-solving.
- Telephone Skills: Excellent telephone mannerisms.
- Technical Explanation: Ability to explain complex technical issues to non-technical staff.
- Autonomy: Ability to work proactively with little direct supervision.
- Development: A commitment to continual professional development.
- Collaboration: A team player in a shifting 24/7 environment.
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