
Gateway Support Expert
1 day ago
A crucial role that involves supporting clients with new feature rollouts, mandates, major initiatives, and extended support.
Main Responsibilities:- Act as the primary point of contact for Gateway, coordinating with key stakeholders to ensure project success and enhance customer satisfaction.
- Provide on-site support as needed, log requests, and update client teams on project status in a timely manner.
- Manage urgent production technical support and address specific technical challenges faced by clients.
- Conduct regular reviews with clients on open projects and tickets.
- Deliver platform-specific technical training as required.
- Assist clients in completing request forms related to the gateway (e.g., change requests).
- Manage clients' requirements for timely support on implementations and production technical support.
- Maintain full configuration cycles of non-corporate merchant organizations according to the Onboarding Guide provided by MPGS.
- Manage access rights and grant relevant access to different levels of non-corporate merchant organizations.
- Ensure ownership changes are reflected in the Merchant Manager Portal upon acquiring banks' notification by activating or deactivating merchant codes.
- Support market or acquiring bank or corporate MSO with application upgrades.
- Support and maintain any Gateway changes/Technical/Market support as part of troubleshooting.
- Participate in troubleshooting calls with merchants and provide periodic updates on required resolutions.
- Share incident reports from the BizOps team detailing causes and corrective measures taken for each incident.
- Any additional MPGS-related services agreed between parties in writing that are part of and/or ancillary to the services provided under this schedule.
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Karachi, Sindh, Pakistan PayTech Group Full timeImplementation and Support Lead- Gateway AcquiringJoin to apply for the Implementation and Support Lead- Gateway Acquiring role at PayTech GroupTerm: 12 monthsLocation: Karachi, PakistanRelevant experience: 10 years+ of relevant experience (Gateway Acquiring)Mandatory requirement:Strong understanding of payment gateways, acquiring systems, and related...
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Payment Gateway Technical Support Lead
1 day ago
Karachi, Sindh, Pakistan beBee Careers Full timeTechnical Support Specialist for Payment GatewaysThis position involves providing high-level technical support to clients, including troubleshooting and resolving complex technical issues.Main Responsibilities:Act as the primary point of contact for Gateway, coordinating with internal teams and clients to ensure project success and enhance customer...
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Expert Software Developer
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Technical Support Officer
2 weeks ago
Karachi, Sindh, Pakistan Internetwork Expert Full timeInbox Business Technologies is a leading IT and services company and we're looking for a Technical Support Officer - IT Support to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients. This is a unique opportunity to join a dynamic and growing team and to learn new skills in the IT...
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Admission Officer
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Karachi, Sindh, Pakistan Global Education Gateway Full timeOur mission at Global Education Gateway is to facilitate students in their journey toward getting the best possible higher education. We're looking for a friendly and organized Admissions Officer to help us enroll students. You'll join our excellent Admissions team and help with student recruitment and enrollment activities.Admissions Officer...
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E-commerce Platform Expert
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Karachi, Sindh, Pakistan beBee Careers Full timeE-commerce Platform Expert Wanted!We're seeking a highly experienced E-commerce Platform Expert to join our team. As a key member of our development team, you will be responsible for designing, building, and maintaining our e-commerce platforms using PHP.Key Responsibilities:Designing and implementing custom e-commerce solutions using PHPIntegrating...
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Karachi, Sindh, Pakistan beBee Careers Full timeGateway Implementation and Support SpecialistThis role requires strong technical skills and excellent communication abilities to provide high-level client support, including technical troubleshooting and issue resolution.Key Tasks:Coordinate with internal teams and clients to set up projects and track requirements.Log requests and update client teams on...
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Support Consultant Expert
1 week ago
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Support Expert
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob Overview: As a key member of our team, you will be responsible for delivering top-notch customer support and ensuring customer satisfaction.Key Responsibilities:Respond promptly to customer inquiries, providing accurate and courteous assistance.Identify and resolve customer issues, escalating complex problems when necessary.Develop a deep understanding...
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Laravel Developer
3 weeks ago
Karachi, Sindh, Pakistan Click9 Pakistan Full timeWe are looking for a Laravel Expert who is able to work independently on a project. The candidate should be capable of handling payment gateways, multiple databases, account management, fintech, and reports.The candidate should also know how to build web-based mobile applications.Job SpecificationResponsibilities include:Working on payment gateways.Managing...