
Customer Support Liaison
7 days ago
We are seeking a Customer Service Representative who is empathetic, proactive, and committed to delivering exceptional client support.
In this role, you'll serve as the first point of contact for our customers—addressing inquiries, resolving issues, and ensuring a high standard of satisfaction and service excellence across all platforms.
Key Responsibilities:- Handle incoming customer queries via various communication channels in a timely and professional manner.
- Provide accurate product/service information to assist customers effectively.
- Resolve product or service complaints by clarifying the customer's issue and determining the best solution.
- Maintain detailed records of customer interactions using CRM software.
- Collaborate with internal teams to ensure prompt resolution of customer issues.
- Follow up on customer feedback and ensure issues are fully resolved.
- Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores.
- Contribute ideas for improving customer support processes and tools.
- A minimum of 2 years of experience in a customer-facing role.
- Strong verbal and written communication skills.
- Ability to stay calm and empathetic under pressure.
- Good problem-solving skills and attention to detail.
- Proficiency with CRM tools and office software.
- A Bachelor's degree in Business, Communications, or a related field is preferred.
- Fluency in English is required; knowledge of other languages is an asset.
- A competitive salary.
- Growth opportunities within a rapidly expanding organization.
- A supportive work environment and continuous learning opportunities.
- Furnished accommodation and meals for outstation employees.
- Performance-based bonuses and rewards.
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