
Customer Support Professional
1 week ago
We are seeking a skilled Customer Support Professional to join our team.
Job Title: Customer Service Representative
About the Role:
- As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels.
- You will serve as the first point of contact for our customers, addressing their inquiries and resolving issues in a timely and professional manner.
Key Responsibilities:
- Handle incoming customer queries via phone, email, and chat in a timely and professional manner.
- Provide accurate product/service information to assist customers effectively.
- Resolve product or service complaints by clarifying the customer's issue and determining the best solution.
- Maintain detailed records of customer interactions using CRM software.
- Collaborate with internal teams to ensure prompt resolution of customer issues.
What We're Looking For:
- 2+ years of experience in a customer service or client-facing role.
- Strong verbal and written communication skills.
- Ability to stay calm and empathetic under pressure.
- Good problem-solving skills and attention to detail.
- Proficiency with CRM tools and office software.
Benefits:
- A competitive salary.
- Growth opportunities within a rapidly expanding company.
- A supportive work environment and continuous learning.
- Furnished accommodation and meals for outstation hires.
What Sets Us Apart:
We are a dynamic organization dedicated to delivering exceptional customer experiences. Our commitment to excellence and innovation drives us to continually improve and expand our services.
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