Customer Support Expert

3 days ago

Gojra, Punjab, Pakistan beBee Careers Full time

We are seeking a skilled Customer Support Representative to serve as the first point of contact for our customers. This role requires empathy, proactivity, and a commitment to delivering exceptional client support.

Key Responsibilities:
  • Handle Incoming Customer Queries: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
  • Provide Product/Service Information: Accurately inform customers about products or services to assist them effectively.
  • Resolve Customer Complaints: Address product or service complaints by clarifying the issue and determining the best solution.
  • Maintain Customer Records: Use CRM software to maintain detailed records of customer interactions.
  • Collaborate with Internal Teams: Work with sales, marketing, and operations teams to ensure prompt resolution of customer issues.
  • Follow up on Feedback: Ensure that customer feedback is addressed and issues are fully resolved.
Requirements:
  • Customer Service Experience: 2+ years of experience in a customer service or client-facing role, preferably in BPO or e-commerce.
  • Communication Skills: Strong verbal and written communication skills.
  • Problem-Solving Skills: Ability to stay calm and empathetic under pressure, with good problem-solving skills and attention to detail.
  • Technical Skills: Proficiency with CRM tools and office software (MS Excel, Google Workspace, etc.).
  • Educational Background: Bachelor's degree in Business, Communications, or related field (preferred).
  • Language Skills: Fluency in English (Urdu and other languages are a plus).
Benefits:
  • Competitive Salary
  • Growth Opportunities
  • Supportive Work Environment
  • Furnished Accommodation
  • Performance-Based Bonuses

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