Call Center Team Lead

3 days ago


Quetta City Tehsil, Pakistan beBee Careers Full time
Job Description:

A high-performing Call Center Supervisor is required to oversee a team of call center executives and ensure quality service delivery.

About the Role:

The ideal candidate will have strong leadership skills, excellent communication abilities in multiple languages, and experience working in a fast-paced call center environment.

Key Responsibilities:
  • Supervise call center executives and provide guidance, coaching, and feedback
  • Maintain high-quality service standards through monitoring and evaluating calls
  • Analyze team performance metrics, including call volume, resolution, and customer satisfaction
  • Create schedules to ensure adequate staffing and minimize downtime
  • Conduct regular quality assurance checks
  • Prepare and analyze reports to track team performance
  • Coordinate with stakeholders and communicate effectively
Requirements:
  • Bachelor's degree in Business Administration or Mass Communication
  • Attested degrees recognized by relevant authorities
  • Minimum 2 years of post-graduation experience in a call center
  • Excellent oral communication skills in Balochi, Brahui, Hazargi, Tajiki, and Pushto
  • 3-month Basic Computer Certificate
Eligibility Criteria:
  • Residents of Balochistan only are eligible
  • Original Educational Documents, CV, CNIC, Domicile, and Experience Certificates must be brought along with copies
  • Females, Minority, Transgenders, and Differently-abled candidates encouraged to apply

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