
Call Center Leadership Position
3 days ago
We are seeking an experienced professional to supervise call center executives and ensure high-quality customer interactions.
About the RoleThis is a one-year contract position, extendable if required, for individuals with strong leadership skills.
Responsibilities- Lead a team of call center executives, providing guidance, coaching, and feedback.
- Maintain quality assurance by monitoring and evaluating calls.
- Analyze performance metrics, including call volume, resolution, and customer satisfaction.
- Develop schedules to ensure adequate staffing and minimize downtime.
- Conduct regular quality checks to ensure adherence to organizational standards.
- Prepare reports to track team performance.
- Foster effective communication with stakeholders.
- Bachelor's degree in Business Administration or Mass Communication from a recognized university.
- At least 2 years of post-graduation experience working in call centers.
- Excellent oral communication skills in multiple languages.
- Basic computer knowledge is preferred.
- One-year contract, extendable if required.
- The selected candidate will be notified accordingly.
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Team Lead in a Call Center Setting
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Team Lead in a Call Center Setting
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