Administrative Lead

7 days ago


Lahore, Punjab, Pakistan Ideal Smile Full time
Job Overview

We are seeking an exceptional Administrative Lead to join our team at Ideal Smile. As the primary point of contact for patients and staff, you will be responsible for ensuring seamless day-to-day operations.

The successful candidate will have strong leadership skills, with the ability to motivate and guide a team of professionals. They will also possess excellent communication and interpersonal skills, with a focus on providing exceptional patient care.

  • Liaison Role

You will act as a liaison between our practice and patients, reviewing treatment plans and addressing any concerns or questions they may have. This will involve discussing financial options and making agreements regarding treatment, cost, and payment methods.

Treatment Tracking

Using our Treatment Tracker system, you will monitor all presented treatments and track case acceptance ratios. Our goal is a 67% case acceptance ratio, with cases considered accepted when a patient has scheduled treatment and either paid in full or has a financial agreement in place.

Patient Communication

If a patient has insurance, you will estimate coverage, educate them on benefits and limitations, submit claims, and make adjustments as necessary. You will also be familiar with third-party financing options and ensure that all patient records are accurate and up-to-date.

Office Administration

You will be responsible for maintaining office file systems, organizing the front desk and reception areas, and completing end-of-day routines. Additionally, you will ensure that the office answering machine/voicemail is current and assist with sending thank-you letters to referral sources.


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