
Customer Service Representative
3 days ago
We are seeking motivated and customer-focused individuals to join our growing team as Customer Service Representatives. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with their home security needs, and promoting tailored solutions.
Key Responsibilities:- Engage with potential and existing customers via phone
- Promote and sell home security products and services
- Answer questions related to security systems, packages, and installation
- Identify customer needs and recommend suitable solutions
- Maintain accurate records of customer interactions in the CRM
- Meet and exceed daily/weekly/monthly targets
- Deliver outstanding customer experience in every interaction
- Prior experience in customer service or sales preferred
- Strong persuasion and negotiation abilities
- Comfortable working in a target-driven environment
- Basic computer and typing skills
- Willingness to work flexible shifts
- Competitive base salary + performance-based incentives
- Professional training and development
- Friendly and supportive work environment
- Growth and promotion opportunities
Job Type: Full-time | Pay: Competitive
Experience: Call Center: 2 years [Required]
Timing: Night Shift
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