
Problem-Solving Technical Support Specialist
5 days ago
Are you a problem solver with an analytical mindset? Do you thrive in a fast-paced environment where multitasking and teamwork are essential?
We're seeking a skilled individual who can handle and resolve technical support tickets, collaborate with other teams, and improve internal processes.
Key Responsibilities- Manage and track customer support tickets through the ticketing system.
- Troubleshoot and resolve basic technical issues independently.
- Collaborate with teams to follow up on tasks and ensure timely resolutions.
- Identify and document recurring issues to enhance process efficiency.
- Create, manage, and update internal documentation, reports, and workflows as needed.
- Take initiative and contribute suggestions for operational improvements.
- Assist with other tasks assigned by the Supervisor/Manager.
Education: Bachelor's degree in Computer Science, IT, or Software Engineering.
Technical Skills:
Experience working with SQL queries and databases. Strong proficiency in Google Docs, Excel, and other office applications.
Soft Skills:
Excellent verbal and written communication skills. Strong analytical thinking and attention to detail. Effective time management and ability to prioritize tasks. Positive attitude, adaptability, and a go-getter mindset. Ability to work collaboratively in a team environment. Opportunities for continuous learning and growth. Be part of a company that values problem-solving and innovation.
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