Managed Services Account Manager

7 hours ago


Lahore, Punjab, Pakistan Prime System Solutions Full time

We are seeking an experienced Managed Services Account Manager to join our team. In this role, you will be responsible for managing relationships with our US-based MSP clients, ensuring their satisfaction, and helping them achieve their business goals through our services.

About the Job

You will act as the primary point of contact for customers, understanding their business needs and ensuring they derive maximum value from our services. You will also develop and execute customer success strategies, ensuring high client retention and satisfaction.

  • Collaborate closely with internal teams (sales, operations, and technical support) to ensure seamless service delivery.
  • Provide insights and feedback to improve the overall customer experience and contribute to the continuous improvement of our services.

The ideal candidate will have a strong background in customer relationship management, with a focus on the IT and tech industries, and a proactive approach to problem-solving.



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