Customer Support Specialist

1 day ago


Islamabad, Islamabad, Pakistan Hawk Notch Full time 400,000 - 1,200,000 per year

Company Description

Hawk Notch is a top-rated Amazon Advertising agency dedicated to transforming advertising strategies for businesses. We specialize in creating eye-catching product images, writing persuasive product descriptions, and uncovering winning keywords through deep analysis. Our expertise lies in setting up and optimizing PPC campaigns to maximize sales and enhance customer satisfaction. We pride ourselves on delivering consistent results and providing clients with a competitive edge in the Amazon marketplace.

Role Description

This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for handling customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining high levels of customer service. Daily tasks include responding to customer queries via email, phone, or live chat, troubleshooting technical issues, and analyzing customer feedback to improve service quality.

Qualifications

  • Customer Support and Technical Support skills
  • Interpersonal Skills and Customer Satisfaction expertise
  • Analytical Skills for problem-solving and improving service quality
  • Excellent written and verbal communication skills
  • Ability to work independently and remotely
  • Experience with CRM software is a plus
  • Bachelor's degree in Business, Communication, or related field preferred


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