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Senior Technical Support Specialist

3 weeks ago

Islamabad, Islamabad, Pakistan beBeeSupport Full time 25,000 - 60,000
Job Overview

We are seeking a skilled Technical Client Support professional to join our team. This role involves providing product/technical support, contributing expertise in testing upgrades and new releases from a client perspective, and providing new user orientation, education and installation assistance.

The ideal candidate will have a Bachelor's degree in Computer Science or equivalent experience and possess strong customer service skills, a sharp intellect, inquisitive nature, and excellent interpersonal and communication skills. They will also be able to work both independently and in group settings, meet deadlines, and ensure accurate and complete work.

Key Responsibilities
  • Provide technical support to clients via phone and email
  • Contribute expertise in testing upgrades and new releases
  • Provide new user orientation, education and installation assistance

Requirements

Technical Client Support roles require a strong foundation in computer science, including programming languages, software development methodologies, and data structures. You should also be proficient in using various computer applications and operating systems.

Benefits
  • Health & Wellness: Health care coverage designed for the mind and body
  • Flexible Downtime: Generous time off to stay energized
  • Continuous Learning: Access resources to grow your career and learn valuable new skills
  • Invest in Your Future: Competitive pay, retirement planning, continuing education with a company-matched student loan contribution, and financial wellness programs
  • Family Friendly Perks: Perks for partners and children with family-focused benefits
  • Beyond the Basics: Retail discounts and referral incentive awards
Why Work With Us?

Our team is committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on skills, experience, and contributions. We value diverse perspectives and promote a culture of respect and collaboration to drive innovation.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.