Ideal Customer Service Representative

4 days ago


Islamabad, Islamabad, Pakistan beBeeCustomerService Full time

Job Title: Customer Relationship Specialist

We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Relationship Specialist. In this role, you will be responsible for providing exceptional customer service and support to our valued customers.

  • Key Responsibilities:
  • Follow established procedures and guidelines to ensure efficient and effective service delivery;
  • Identify and escalate priority issues according to client specifications;
  • Process and record call transactions accurately using designated software;
  • Offer alternative solutions to retain customer business;
  • Communicate effectively with diverse audiences and stakeholders;
  • Stay current with system updates and changes;
  • Ability to speak and write clearly in English;
  • Strong typing and grammar skills;
  • Familiarity with relevant software applications and equipment;
  • Knowledge of customer service principles and practices;
  • Willingness to collaborate with colleagues for the greater good;
  • Multitasking capabilities to handle pressure situations.
Requirements
  • English Language Skills: Excellent written and verbal communication skills;
  • Selling Abilities: Superior comprehension and selling abilities;
  • Computer Proficiency: Basic computer skills and knowledge of software applications;
  • Attitude and Availability: High energy and positive attitude; exemplary attendance and punctuality records;
  • Flexibility and Teamwork: Flexibility and teamwork orientation; proven ability to multitask and remain calm under pressure;
  • Problem-Solving Skills: Effective problem-solving skills.

Working Conditions:

  • Prolonged sitting periods may be required;
  • The position involves use of headset/microphone.

Performance Evaluation: Performance evaluation will focus on your ability to assess customers' needs and achieve satisfaction levels.



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