Customer Support Representative

1 day ago

Lahore, Punjab, Pakistan beBee Careers Full time

As a Customer Support Representative, you will be responsible for providing exceptional customer support via voice and chat channels. Your primary goal will be to ensure high satisfaction through efficient issue resolution.

About the Role

We are seeking a skilled Support Specialist to join our team. As a key member of our support team, you will be responsible for:

  • Providing Timely Support
    • Assist customers via inbound calls, chat, and email.
  • Solving Problems Effectively
    • Troubleshoot issues quickly and find resolutions.
  • Understanding Customer Needs
    • Personalize interactions to build strong customer relationships.
  • Collaborating with the Team
    • Work closely with your team to enhance the customer experience.
  • Improving Processes
    • Offer feedback to refine our service quality.
Requirements

To succeed in this role, you will need:

  • At least 1 year of experience in customer support or a similar role.
  • Excellent written and verbal communication skills.
  • Comfortable using customer support tools.
  • Proficient in Excel or Google Sheets.
  • Calm and solution-focused under pressure.
  • Familiarity with eCommerce and CRM systems is a plus.
Tech Requirements

You will also need:

  • A personal PC or laptop with a minimum i5 processor.
  • A stable internet connection with at least 15 Mbps upload and download speeds.
Benefits

As a member of our team, you can expect:

  • A competitive hourly rate.
  • Comprehensive health and dental coverage.
  • Paid Time Off to recharge.
  • Performance Bonuses for your hard work.
  • A permanent work-from-home setup.

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