Customer Support Specialist

8 hours ago

Lahore, Punjab, Pakistan beBeeCustomerSupportAnalyst Full time
Job Description

Are you passionate about delivering exceptional customer experiences? We're seeking a highly motivated and skilled Customer Support Analyst to join our team. As a key member of our support team, you will be responsible for providing timely and professional assistance to our clients, ensuring their needs are met with the highest level of service.

Responsibilities:

  • Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat.
  • Troubleshoot software-related issues and provide solutions.
  • Collaborate with internal teams to resolve client issues and ensure seamless support delivery.
  • Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.
  • Provide product knowledge and guidance to existing clients, suggesting upgrades and ensuring they understand how to use our software effectively.

Requirements:

  • Excellent verbal and written communication skills in English.
  • Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.
  • Knowledge of File Sharing, Mapping Drives, forwarding of Ports, and familiarity with PowerShell.
  • Experience with website and CRM applications, as well as strong working knowledge of Microsoft Office.
  • Strong multitasking and organizational abilities, with attention to detail and ability to manage and track multiple issues or requests.
  • Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.

Required Skills and Qualifications

As a Customer Support Analyst, you will possess the following skills and qualifications:

  • Communication: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally.
  • Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.
  • Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.
  • Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.
  • Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.

Benefits

We offer a comprehensive benefits package, including:

  • Market-leading salary
  • Medical coverage – self & dependents
  • Parents' medical coverage
  • Provident fund
  • Employee performance-based bonuses
  • Home internet subsidy
  • Conveyance allowance
  • Profit sharing plan (tenured employees only)
  • Life benefit
  • Childcare facility
  • Company-provided lunch/dinner
  • Professional development budget
  • Recreational area for in-house games
  • Sporadic on-shore training opportunities
  • Friendly work environment
  • Leave encashment

Others

At our organization, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. We actively encourage qualified individuals with special needs to apply for the various openings within our company. If you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team.

  • Customer Support Specialist

    4 weeks ago

    Lahore, Punjab, Pakistan Beta Business Direct Full time

    Customer Support Specialist Beta Business Direct, Pakistan A reputed UK-based B2B service provider firm is looking for a female Customer Service Specialist who can deal with customers effectively and generate leads. A candidate must have hands-on experience in call center. Performance-based bonuses will also be given.Responsibilities:Influence customers and...

  • Customer Services

    4 weeks ago

    Lahore, Punjab, Pakistan 247 Support Full time

    Bachelor's degree in any discipline, preferably in business, marketing, or communication, with a minimum CGPA of 3Customer ServicesWe are seeking fresh graduates for On Rotation Customer Services job in our Lahore-based Office. As a successful candidate, you will join our dynamic team and provide support to our valued customers on rotation basis.Job days are...

  • Customer Support Specialist

    4 weeks ago

    Lahore, Punjab, Pakistan ibex Full time

    Customer Support Specialist - Western UnionAssist customers in resolving queries pertaining to the electronic transfer of funds.Assist in the process of all documents required to perform transactions.Analyze customers' concerns with resolutions within the timeframe.Coordinate inbound customers' inquiries and provide resolutions.Maintain knowledge of...

  • Customer Support Specialist

    8 hours ago

    Lahore, Punjab, Pakistan beBeeSupport Full time

    We're on the lookout for a results-driven support specialist to join our team.At the heart of what we do lies a commitment to efficiency, accuracy, and exceptional customer service. Our clients trust us to make their business life easier, smoother, and less stressful.You'll be playing a vital role in delivering top-notch support that exceeds expectations....

  • Customer Support Specialist

    4 weeks ago

    Lahore, Punjab, Pakistan Pixel Communications Full time

    Job Description:We are a dynamic and fast-growing company committed to providing exceptional customer service. As we continue to expand, we are looking for a dedicated and experienced Customer Support Specialist to join our team. If you are passionate about helping customers and have excellent communication skills, we would love to hear from youKey...

  • Customer Support Specialist

    12 hours ago

    Lahore, Punjab, Pakistan beBeeDispatcher Full time 300,000 - 600,000

    Our company is seeking a skilled dispatcher/customer support specialist to join our team. We are a dispatch and customer service oriented business that partners with transportation companies worldwide to streamline their backend operations.The ideal candidate will have a strong focus on providing exceptional customer experiences, ensuring seamless ride...

  • Customer Support Specialist

    17 hours ago

    Lahore, Punjab, Pakistan Contour Software Full time

    About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....

  • Product Support Specialist

    3 weeks ago

    Lahore, Punjab, Pakistan Podium Full time

    Product Support Specialist (Lahore, Pakistan)Join to apply for the Product Support Specialist (Lahore, Pakistan) role at PodiumProduct Support Specialist (Lahore, Pakistan)Join to apply for the Product Support Specialist (Lahore, Pakistan) role at PodiumGet AI-powered advice on this job and more exclusive features.At Podium, our mission is to arm every local...

  • Customer Experience Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeEmpathy Full time 400,000 - 700,000

    Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering top-notch customer service and ensuring that our clients receive the best possible experience."],

  • Chat Support Specialist

    8 hours ago

    Lahore, Punjab, Pakistan beBeeCustomerService Full time

    Chat Support SpecialistAre you a skilled communicator with excellent English skills and a passion for providing exceptional customer service? We are seeking a highly motivated Chat Support Specialist to join our team in an exciting role that offers opportunities for professional growth and development.Job Description:As a Chat Support Specialist, you will be...