Insurance Customer Advocate

7 days ago

Lahore, Punjab, Pakistan beBeeAccountability Full time

Ibex is hiring an Insurance Support Specialist.

Timings: EST hours

Job Summary:

The Insurance Support Specialist plays a pivotal role in maximizing lead conversion from initial contact to set appointment. They use comprehensive training and learnings to successfully set customer leads, focus efforts on lead conversion, initiate outbound calls, answer inbound calls, and serve as the initial point of contact for potential customers.

Responsibilities:

  • Set appointments with a minimum of 350 calls per day
  • Use learnings from a comprehensive training program to successfully set customer leads
  • Focus efforts on maximizing lead conversion from initial contact to set appointment
  • Answer inbound calls in a prompt and professional fashion
  • Serve as the initial point of contact for potential customers via phone, email, chat, and text message
  • Review information provided by the customer to confirm accuracy and determine availability for sales consultation
  • Document and update the customer interaction details within a CRM system
  • Process and deliver insurance paperwork to new and existing policyholders

Requirements:

  • High School diploma or equivalent
  • Intellectually curious with an interest in learning sales systems and processes inside a sales center
  • Ability to juggle various work activities
  • Thrives in a fast-paced, high-energy, team-oriented environment
  • Good listening skills with ability to comprehend information presented and respond thoughtfully
  • Detail-oriented with ability to focus on the task at hand
  • Excellent verbal and written communication skills for communicating with internal and external parties
  • Strong working knowledge of computers and office productivity applications with an aptitude to learn new software and systems

Working Environment:

This is a fast-paced, team-oriented role that requires excellent communication and organizational skills. The ideal candidate will be self-driven, accountable, and dedicated to producing an excellent end result. An appreciation for a transparent, open, and honest working environment is required.

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