Customer Success Manager

6 days ago

Lahore, Punjab, Pakistan RepairDesk Full time

RepairDesk is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.

Tasks

As a Customer Success Manager, you will be the primary advocate for our customers, ensuring their success and satisfaction with our SaaS solutions. After the implementation phase, you will take ownership of established accounts to build and maintain strong customer relationships, resolve challenges, and drive product adoption. The CSM acts as a strategic partner, tailoring solutions as per customer needs and creating success plans that align with customer goals. You will play a vital role in retention, upselling opportunities, and handling cancellation requests, ensuring a seamless experience for customers while driving company growth.

Job Responsibilities:

  • Serve as the main point of contact for established accounts after the handoff from the implementation team.
  • Regular follow-ups to monitor satisfaction and ensure customers are achieving their desired outcomes.
  • Build strong, long-term relationships with customers by understanding their business objectives and challenges.
  • Monitor customer health metrics and proactively address potential issues.
  • Ensure a smooth transition post-implementation and assist customers in fully adopting to the software.
  • Proactively identify potential churn risks based on the available data and develop strategies to improve customer retention.
  • Manage subscription renewals and engage with customers early to ensure a seamless process.
  • Identify opportunities to upsell or cross-sell additional features or products based on customer needs.
  • Serve as the customer's advocate within the organization, ensuring their feedback influences product development and process improvements.
  • Handle cancellation requests professionally, understand customer concerns, and propose solutions to retain the account.
  • Conduct periodic business reviews to showcase value delivered and align on future plans.
  • Analyze account data to identify patterns, measure success, and report key insights to stakeholders.
Requirements
  • Education: Bachelor's degree in Business, IT, or a related field.
  • Experience: 1-2 years in a SaaS implementation, customer success, or related role.
  • Excellent communication and relationship-building skills.
  • Strong problem-solving abilities and a proactive mindset.
  • Experience with Zoho CRM or similar customer management tools.
  • Understanding of SaaS product lifecycles and customer onboarding processes.
  • A strategic mindset to identify upselling and retention opportunities.
  • High attention to detail and organizational skills to manage multiple accounts.
Benefits
  • Health Insurance (IPD)- Self, Spouse & Children
  • Provident Fund
  • Paid Leaves (Casual, Medical & Annual)
  • Subsidise Lunch/Dinner
  • Maternity & Paternity Benefits
  • Paid Trips & Tours
  • Profit/Stocks Sharing Plan (Tenured Employees)
#J-18808-Ljbffr

  • Customer Success Manager

    3 days ago

    Lahore, Punjab, Pakistan Stafflink Full time

    Stafflink is an all-in-one platform that simplifies the process of building and managing a global team for companies. From onboarding and culture to local payroll, compliance, and team management, Stafflink provides comprehensive HR and payroll tools combined with global mobility services and compliance expertise. The platform also offers a talent...

  • Customer Success Manager

    3 weeks ago

    Lahore, Punjab, Pakistan Stafflink Full time

    1 week ago Be among the first 25 applicantsAt Stafflink, we make hiring easy by providing top-tier talent that is vetted, reliable, and cost-effective. We handle the entire hiring process, from finding and vetting the right candidates to taking care of legal, onboarding, and support.Role DescriptionThis is a full-time, hybrid role for a Customer Success...

  • Customer Success Manager

    19 hours ago

    Lahore, Punjab, Pakistan Prime System Solutions Full time

    Job Description:Prime System Solutions is a leading provider of IT services, specializing in delivering top talent and innovative solutions to its global clients. It is seeking an experienced and proactive Customer Success Manager to oversee and assist in the entire customer journey, ensure satisfaction, and foster strong client relationships. This role...

  • Customer Success Manager

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job Overview">This role is responsible for driving customer success by developing strong relationships with clients and internal stakeholders. The ideal candidate will have a proven track record of account management experience, excellent communication skills, and the ability to travel.

  • Customer Success Manager

    3 days ago

    Lahore, Punjab, Pakistan EWS Group Full time

    Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a...

  • Customer Success Manager

    2 days ago

    Lahore, Punjab, Pakistan Rafeeqi Full time

    2 days ago Be among the first 25 applicantsDirect message the job poster from RafeeqiOnline Growth Marketing Specialist at Google Operations CenterRafeeqi is looking for an energetic and customer-focused Customer Success Manager to oversee day-to-day customer interactions and ensure a smooth, reliable experience across our transport services. If you have...

  • Customer Success Manager

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Senior Sales Representative Role OverviewThis is a senior-level sales position that requires a high level of expertise, business acumen, and leadership skills. The successful candidate will drive sales growth, develop and maintain strong relationships with customers, and provide exceptional customer service.Key Responsibilities:Meet or exceed...

  • Customer Success Specialist

    3 weeks ago

    Lahore, Punjab, Pakistan My Tutor Source (MTS) Full time

    Direct message the job poster from My Tutor Source (MTS)HR Manager @ My Tutor Source (MTS) | Talent SourcingJob Title: Customer Success SpecialistShift Timing: 01:00 pm to 10:00 pmLocation: DHA Phase 1 LahoreMy Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer...

  • Customer Success Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Mytutorsource Full time

    Direct message the job poster from My Tutor Source (MTS)HR Manager @ My Tutor Source (MTS) | Talent SourcingJob Title: Customer Success SpecialistShift Timing: 01:00 pm to 10:00 pmLocation: DHA Phase 1 LahoreMy Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer...

  • Customer Success Specialist

    6 days ago

    Lahore, Punjab, Pakistan Quality Resource Pvt Ltd Full time

    Direct message the job poster from Quality Resource Pvt LtdQuality Resource Private Limited is a multinational digital marketing company that helps organizations manage their digital marketing needs through SEO, landing pages, reviews and reputation management, PPC, website optimization, social media, and web and mobile app development.We are currently...