Senior Cisco UCCE Engineer

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

About the Role

We are seeking a highly skilled Senior Cisco UCCE Engineer to join our team. The successful candidate will be responsible for overseeing the development and upgradation of telephony platforms, including Unified Contact Center Enterprise (UCCE).

This position requires knowledge of WAN/LAN technologies, VoIP/SIP call routing technologies and protocols, as well as working knowledge of TCP/IP routers, SBCs, servers, switches, firewalls, DNS, DHCP, and VXML, CVP, etc.

The ideal candidate must maintain a high-level understanding and knowledge of applications, telecommunications, and data system integration, and be able to understand changes needed within the environment to anticipate business, customer, cross-system, cross-process, and cross-project impacts.

Key Responsibilities:

  • Implement Cisco IP Telephony solutions by translating business requirements into project plans through the implementation of Cisco IP Telephony applications, including Cisco CVP/ICM (Cisco Voice Portal/Intelligent Contact Manager) Enterprise call routing, Cisco IPCC (IP Contact Center), and VXML (Voice Extensible Markup Language) Gateways.
  • Deploy, configure, and script Cisco UCCE software, including ICM and CVP, Cisco Outbound options.
  • Take ownership of project tasks, quantify, and complete on time with minimal supervision.
  • Work with various IT development teams to integrate custom-developed and 3rd-party provided software and hardware solutions, including software applications, IVR (Interactive Voice Response), Call Center, and database integration with the Cisco IP Telephony infrastructure.
  • Responsible for delivery of excellence in products, process, and infrastructure management.
  • Apply knowledge of call center operational dynamics as it relates to the implementation of ACD (Automatic Call Distribution), CTI (Computer Telephony Integration), Network Routing, and Enterprise Reporting utilizing Cisco Unified CCE (Contact Center Enterprise) solutions to solve call center related issues.
  • Prepare documentation and conduct training and user orientation for clients detailing configuration of proposed and deployed solutions.
  • Interpret network alert and performance management tool output to properly engineer the capacity and resiliency of the UCCE portion of the VoIP network.
  • Exercise innovation during all stages of the project lifecycle from design through implementation.
  • Apply business and technical analytical skills to analyze, implement, and deploy comprehensive support processes to resolve complex business & operational issues involving multi-tiered Cisco IP Telephony applications.

  • Cisco UCCE

    4 weeks ago


    Lahore, Punjab, Pakistan Avira Technologies Full time

    Cisco UCCE (Contact Center) Engineer Avira Technologies, Pakistan Avira Technologies is looking for a Sr Cisco UCCE Engineer for a temporary contract for the upgrade project of UCCE 10.0 to UCCE 12.x within Corporate Technology. The candidate is primarily responsible for overseeing the development and upgradation of the telephony platform including Unified...

  • Cisco UCCE

    2 days ago


    Lahore, Punjab, Pakistan Avira Technologies Full time

    Avira Technologies is looking for a Sr Cisco UCCE Engineer for a temporary contract for the upgrade project of UCCE 10.0 to UCCE 12.x within Corporate Technology. The candidate is primarily responsible for overseeing the development and upgradation of the telephony platform including Unified Contact Center Enterprise (UCCE).This position requires knowledge...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    About the JobAs a Senior Cisco UCCE Engineer, you will play a critical role in the development and deployment of telephony solutions that meet the needs of our customers. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.You will work closely with our IT development teams to integrate custom-developed...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    About the TeamWe are a dynamic team of professionals who are passionate about delivering exceptional results. We are committed to providing innovative solutions that meet the needs of our customers, and we are always looking for talented individuals to join our team.As a Senior Cisco UCCE Engineer, you will have the opportunity to work with a variety of...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    About the OpportunityWe are seeking a highly skilled Senior Cisco UCCE Engineer to join our team. As a member of our team, you will have the opportunity to work on challenging projects, develop your skills and expertise, and contribute to the success of our organization.You will work closely with our IT development teams to deliver high-quality solutions...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Key ResponsibilitiesThis role involves:Management of VPN systems and Cisco networks.Staff training on VPN functionality.Monitoring technological advancements in desktop and server support.Workstation configuration and maintenance.Software procurement and deployment.System backup and maintenance.Network equipment testing and troubleshooting.Inventory...


  • Lahore, Punjab, Pakistan Next Generation Technology Solutions Full time

    Direct message the job poster from Next Generation Technology SolutionsHR Generalist | Technical Recruiter | Specialist HR | Compliance | HR Ops | HRBPJob Location: Lahore OfficeJob Type: Full-TimeExperience Level: SeniorReports To: Head of TechnologyNumber of Positions: 02Job Summary:NGTSOL is seeking a highly skilled Senior Network Security Engineer with...


  • Lahore, Punjab, Pakistan Stewart Pakistan Private Limited Full time

    Stewart is seeking a highly skilled Senior Data Center Network Engineer responsible for designing, managing, and maintaining our enterprise-wide IT network infrastructure. This includes overseeing data centers, corporate headquarters, and remote site locations. The ideal candidate will lead strategic architecture initiatives, drive infrastructure automation,...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job SummaryWe're seeking an experienced Senior Network Operations Manager to oversee the design, implementation, and maintenance of our global network infrastructure. The ideal candidate will have extensive knowledge of network architecture, routing protocols, and network security.ResponsibilitiesLead strategic planning and development of network...


  • Lahore, Punjab, Pakistan Prime System Solutions Full time

    About the JobWe are seeking a Cloud and Cybersecurity Engineer to join our team at Prime System Solutions. In this role, you will be responsible for designing, implementing, and maintaining cloud-based systems and ensuring the security of our clients' data. This includes providing technical expertise in system and network administration to ensure seamless...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled Senior Data Center Network Engineer to join our team. As a key member of our IT infrastructure group, you will be responsible for designing, managing, and maintaining our enterprise-wide IT network infrastructure.Key ResponsibilitiesLead the strategic architecture, design, engineering, and lifecycle management...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Required Skills & Qualifications:Bachelor's degree in Information Technology, Computer Science, or a related field.Preferred Certifications: Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)Minimum of 3+ years of work experience in system and network administration.

  • Network Engineer

    3 weeks ago


    Lahore, Punjab, Pakistan Ask Solutions Full time

    Bachelor's degree in Computer Science or related fieldJob Description: Network Engineer at ASK Solutions in LahoreResponsibilities:- Design, implement and maintain network infrastructure for construction projects- Troubleshoot network issues and ensure smooth operation of all systems- Collaborate with IT and project teams to ensure network security and...


  • Lahore, Punjab, Pakistan Upgenics International Full time

    Upgenics International is hiring for the following roles in Lahore:10 positions, Software Engineers/Senior Software Engineers (PHP – Laravel and CodeIgniter)4 positions, Senior Software Engineers (Java)3 positions, Senior Software Engineers (iOS)1 position, Associate Project Manager (Software Development)5 positions, Software Quality Assurance Engineers3...


  • Lahore, Punjab, Pakistan Enterprise Engineering Solutions Full time

    About the Role">This is an exciting opportunity to join our team as an Enterprise Network/Infrastructure Architect. The successful candidate will have a minimum of 5 years of experience in leading digital transformation projects, developing technology roadmaps, and designing secure network infrastructures.">Key Responsibilities">The ideal candidate will be...

  • Network Architect

    3 weeks ago


    Lahore, Punjab, Pakistan Enterprise Engineering Solutions Full time

    Job Description:EES is seeking an experienced Enterprise Network/Infrastructure Architect.Desired Architectural Experience (Minimum 5 years):Expertise in leading digital transformation projects as the network/infrastructure subject matter expert.Experience developing technology roadmaps for large complex projects.Experience managing projects using an agile...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    **Responsibilities:**Manage IP Telephony for internal/external communication.Develop and implement custom dial plans, IVRs, and call routing strategies.Integrate Asterisk with other communication platforms and services.Perform regular system maintenance and updates on Asterisk servers.**Requirements:**Experience with Cisco Call Manager and Asterisk based IP...


  • Lahore, Punjab, Pakistan Next Generation Technology Solutions Full time

    Key ResponsibilitiesFirewall & Security Management: Expert-level management of Palo Alto Firewalls, including advanced features such as URL Filtering, External Dynamic Lists (EDL), Antivirus & Vulnerability Protection, File Blocking, SSL Decryption, and Active Directory Integration for user-based policies.Routing & VPN Management: Managing complex BGP and...


  • Lahore, Punjab, Pakistan Enterprise Engineering Solutions Full time

    About Us">Enterprise Engineering Solutions is a leading provider of engineering services to the enterprise market. We are committed to delivering high-quality solutions that meet the needs of our clients.">Job Title">Enterprise Network/Infrastructure Architect">Job Summary">We are seeking an experienced Enterprise Network/Infrastructure Architect to join our...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Senior Software Engineer WantedWe are seeking an experienced Senior Software Engineer to lead our mobile application development team. The ideal candidate will have a strong background in software engineering principles and practices.Key Responsibilities:Lead cross-functional teams to design, develop, and deploy high-quality mobile applications.Mentor junior...