Cisco IP Telephony Solutions Specialist

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time

About the Job

As a Senior Cisco UCCE Engineer, you will play a critical role in the development and deployment of telephony solutions that meet the needs of our customers. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.

You will work closely with our IT development teams to integrate custom-developed and 3rd-party provided software and hardware solutions, including software applications, IVR (Interactive Voice Response), Call Center, and database integration with the Cisco IP Telephony infrastructure.

Key Requirements:

  • Minimum of 5 years of relevant Cisco UCCE experience.
  • Experience with voice gateways or SIP protocol experience.
  • Hands-on experience in Cisco Unified Contact Center Enterprise (UCCE)/ICM/CVP, Call Studio, and ICM Scripting.
  • Hands-on experience in UCCE/ICM troubleshooting including RTTEST, OPCTEST, PROCMON, DUMPLOG.
  • Cisco Unified Communication Manager (CUCM) experience is a plus.
  • Experience implementing integrations using web tools and REST APIs is a plus.
  • Excellent communication and presentation skills, including demonstrated ability to effectively engage, influence, and communicate technical and business issues and solutions to all levels in the organization.
  • Strong leadership skills.
  • Experience with Cisco IP Dialer, Third Party Outbound Campaign Managers, Email Manager is a plus.
  • Multi-site configuration and hybrid of enterprise level IP and TDM environments is a plus.
  • Certifications on the UCCES/UCCED/UCCEI certified CCNA/CCNP/CCIE-Voice is a plus.

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