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Technical Customer Liaison
5 days ago
We are seeking two highly skilled professionals to ensure timely and accurate responses to customers' requests, orders, questions, and concerns, while maintaining the highest level of service quality.
Candidates for this position must possess a passion for excellence, outstanding communication and organizational skills, as well as the ability to build strong relationships with customers over the phone.
Main Responsibilities:- Accurately enter customer sales orders, quotes, and returns
- Receive inbound calls and respond accordingly
- Promptly resolve customer service issues to the customer's satisfaction according to company procedures and standards
- Perform administrative duties, reports, and special projects related to Customer Support
Requirements include exceptional communication skills and professional presence, scheduling capabilities, pre-calling and follow-up skills, effective team collaboration, and excellent written and verbal communication abilities.
Able to work independently and communicate effectively with US-based customers, taking inbound calls and making outbound calls as necessary.
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