
Clinical Support Staff Manager
2 days ago
As a Patient Support Representative, you will be responsible for leading and mentoring a team of patient support representatives, ensuring timely and accurate appointment scheduling and patient communication.
Responsibilities:
- Lead a team of patient support representatives
- Ensure accurate appointment scheduling and patient communication
- Monitor team performance and support productivity
- Handle escalated calls and maintain high service standards
Required Skills and Qualifications:
- Proven experience in patient support or a healthcare-related call center
- Excellent spoken and written English skills
- Strong leadership and problem-solving abilities
- Ability to work on-site during night shift (US timings)
Benefits:
- A supportive work environment
- Growth and advancement opportunities
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