
Clinical Support Coordinator
2 days ago
The Clinical Support Specialist plays a crucial role in ensuring the smooth operation of our healthcare facility. As the first point of contact for patients, this individual must possess exceptional communication skills and empathy.
This position involves managing patient appointments, records, and correspondence while maintaining confidentiality and adhering to HIPAA regulations.
Key Responsibilities:- Schedule and confirm patient appointments via scheduling software.
- Prepare and send reminders for upcoming appointments or follow-ups.
- Maintain and update patient records in the electronic medical records (EMR) system.
- Assist with insurance verification and pre-authorization processes.
- Manage incoming and outgoing correspondence.
- Elevate complex patient concerns to the appropriate medical staff or departments.
- Collect patient information and update records during virtual check-ins.
The ideal candidate will manage daily workflows to ensure timely communication between patients and medical staff.
Coordinate with medical providers to ensure schedule alignment.
Organize and prioritize tasks to meet deadlines and maintain clinic efficiency.
Requirements:- Familiarity with medical terminology and EMR systems.
- Excellent verbal and written communication skills in English language.
- Proficiency in using scheduling and communication tools.
- Strong organizational and multitasking abilities.
- Ability to maintain confidentiality and adhere to HIPAA regulations.
- Critical decision-making skills.
- Strong interpersonal, organizational, and data entry skills.
- Able to empathize with patients' needs.
A minimum of 2 years of experience in a similar role within a healthcare company is required.
MBBS degree and 1 year of house job are required.
Work Hours and Benefits:6 pm – 3 am PKT (Night shift)
EOBI, Provident Fund, Health Insurance (IPD, OPD), Transport
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