High-Tech Client Care Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeCustomerSupport Full time
Technical Support Specialist

At our company, we are seeking a talented Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and technical support to our clients.

Job Description:

  • Provide technical support and assistance to clients via phone, email, and ticketing systems.

  • Troubleshoot software-related problems and offer timely resolutions.

  • Collaborate with development teams to resolve complex technical issues.

  • Provide product knowledge and training to clients.

  • Document and track client issues through ticketing systems.

Required Skills and Qualifications:

  • Exceptional communication skills and ability to explain technical concepts clearly.

  • Strong working knowledge of Microsoft Office and website applications.

  • Experience with SQL (MS SQL or MySQL) and scripting tools/languages (e.g., C#).

  • Excellent multitasking and organizational skills with attention to detail.

  • Ability to work effectively as part of a team and independently.

  • Minimum Bachelor's degree in Computer Science, Information Technology, or a related field.

  • 3+ years of experience in a similar role (Tier 2 technical support, application support, or customer service).

Benefits:

  • Market-leading salary.

  • Medical coverage – self & dependents.

  • Provident fund.

  • Employee performance-based bonuses.

  • Home internet subsidy.

  • Conveyance allowance.

  • Life benefit.

  • Child care facility.

  • Company-provided lunch/dinner.

  • Professional development budget.

What You'll Bring:

  • A strong passion for customer service and technical problem-solving.

  • Excellent communication skills to explain complex technical issues clearly.

  • The ability to work in a collaborative, fast-paced, and service-driven environment.

  • Strong organizational and time management skills to handle multiple requests effectively.

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