Technical Systems Specialist

1 week ago

Karachi, Sindh, Pakistan beBeeField Full time

System Integration and Troubleshooting Specialist

Join our dynamic team as a System Integration and Troubleshooting Specialist, where you will play a pivotal role in ensuring the seamless operation of our cutting-edge systems.

Job Responsibilities
  • Installation & System Integration:
    • Collaborate with internal teams to develop customized solutions for complex customer needs.
    • Configure, calibrate, and ensure operational readiness of systems.
  • Troubleshooting & Problem Resolution:
    • Diagnose and troubleshoot technical equipment failures using diagnostic tools and data platforms.
    • Resolve escalated customer issues promptly to ensure satisfaction.
  • Proactive Maintenance & Performance Optimization:
    • Implement predictive maintenance by analyzing data to prevent failures.
    • Develop and execute service plans for optimal system performance.
  • Remote Support & Digital Tools Integration:
    • Utilize remote monitoring and AI tools for diagnostics and real-time support.
    • Capture and analyze service data to improve operations and customer satisfaction.
  • Customer Engagement & Relationship Management:
    • Build and maintain strong customer relationships as a trusted advisor.
    • Manage expectations and communicate progress effectively.
  • Process Improvement & Knowledge Sharing:
    • Collaborate to improve service processes for efficiency and quality.
    • Lead post-service reviews and gather feedback for improvements.
  • Health, Safety, and Compliance:
    • Ensure compliance with safety standards and regulations.
    • Lead risk assessments for installations and repairs.
  • Reporting & Documentation:
    • Maintain accurate records of service activities.
    • Provide technical reports and analysis to management.

Qualifications

  • Bachelor's degree in Industrial Engineering, Electrical, Mechanical, or related field, or equivalent experience.
  • At least 2 years of experience in Field Service.
  • Experience with remote support technologies like video assistance and AI troubleshooting tools.
  • Experience with complex systems and technologies such as RPA, IoT is a plus.

Our Organization

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or other protected categories.

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