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Technical Specialist
2 weeks ago
We are seeking a highly skilled IT support professional to join our team. As an IT support professional, you will be responsible for providing technical assistance and troubleshooting services to our customers.
Job DescriptionThe successful candidate will have rich experience in handling Retail Networking Systems and POS, as well as complex matters related to IT solutions. They will also be able to provide end-to-end user support across inter-departments and retail outlets.
Required Skills and Qualifications- Logging and processing support calls
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Planning and undertaking scheduled maintenance upgrades
- Setting up accounts for staff, ensuring that they know how to log in
- Solving password problems
- Talking to clients and computer users to determine the nature of any problems they encounter
- Responding to breakdowns
- Investigating, diagnosing, and solving computer software and hardware faults
- Repairing equipment and replacing parts
- Supervising junior engineering and technical staff
- Obtaining replacement or specialist components, fixtures, or fittings
- Checking computer equipment for electrical safety
- Maintaining records of software licenses
Largest international distribution company along with books and magazine publications, with a profound chain of retail outlets throughout the country.
Established in 1952, we have expanded our scope of activity by not just broadening our business.