Technical Support Specialist

15 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

As a Technical Support Specialist, you will be responsible for providing exceptional customer service to clients using our Club Software products.

This role involves troubleshooting and resolving technical issues via email, phone, ticketing systems, and live chat.

You will collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction.

Key Responsibilities:
  • Customer Support & Issue Resolution: Assist clients with technical inquiries and resolve complex issues in a timely manner.
  • Technical Troubleshooting & Escalation: Act as a Tier 2 support level for critical technical issues.
  • Product Knowledge & Guidance: Provide product knowledge and training to clients through various channels.
  • Cross-Team Collaboration: Work closely with Development, QA, and other departments to drive project success.
  • Documentation & Tracking: Maintain accurate records of client issues and track progress through ticketing systems.
  • Service-Related Support: Offer assistance with service inquiries and provide solutions in a prompt manner.
  • Database Management & Technical Support: Utilize SQL skills to query databases and troubleshoot technical issues.
  • Event & Service Support: Provide hands-on support for events and services.
  • Monitor & Improve Satisfaction: Continuously monitor and track client feedback to improve overall satisfaction.
  • Time Management & Prioritization: Effectively prioritize and manage multiple requests to meet deadlines.
  • Ownership & Accountability: Take ownership of client issues from initiation to resolution.


  • Karachi, Sindh, Pakistan beBee Careers Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for configuring and troubleshooting our product to resolve customers' technical issues.As a Technical Support Specialist, you will support customers by acting as a liaison between them and other...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Description: Technical Support SpecialistThe Technical Support Specialist is responsible for providing technical support to users, including troubleshooting and resolving hardware and software issues. This role requires strong knowledge of IT infrastructure and systems, including network protocols, hardware, and storage.Responsibilities:Provide technical...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    About this Role:We are seeking a seasoned Technical Support Specialist to join our team. This role involves handling Email, Data Analysis, Live Chat, Troubleshooting, and Technical Support tasks.


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and knowledgeable Technical Support Specialist to provide technical assistance to our clients.About the RoleThis is an exciting opportunity for someone who is proficient in MS-Office (Word, Excel, Power Point) and Internet. The ideal candidate will have expertise in Social Media,...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    **Technical Support Specialist Position**A career as a Technical Support Specialist is waiting for you! In this role, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software.To be successful in this position, you need to have a strong understanding of IT infrastructure, excellent...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job DescriptionAs a Technical Support Specialist, you will be responsible for managing and supporting endpoint devices throughout their lifecycle. This includes provisioning, refresh, asset management, and decommissioning. You will adhere to and promote IT policies and standards, provide on-call support at the site, and follow ITIL processes such as change,...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Summary:As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT systems. You will be responsible for providing top-notch technical support to our employees, resolving issues efficiently, and implementing solutions to prevent future problems.Key Responsibilities:• Provide initial assessment of urgency...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Tech Support SpecialistWe are seeking an experienced Tech Support Specialist to join our team. This role will involve providing technical assistance to clients, ensuring seamless operations and minimizing downtime.Provide technical support for operating systems, LAN, and other software applications.Assist clients with web designing, hosting, and domain...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    We are looking for a highly skilled Technical Support Specialist to provide exceptional technical support to ensure smooth operations for our systems and software.Key Responsibilities:Provide expert-level technical assistance to resolve complex issuesMaintain and optimize network infrastructure, ensuring high levels of performance and reliabilityCollaborate...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Technical Support Specialist Job DescriptionThis role involves providing technical support for desktop hardware, software, and IT inventory management. The successful candidate will have a strong background in troubleshooting hardware and software issues.Responsibilities:Identify and resolve technical issues related to desktop hardware and softwareManage IT...