
Technical Support Specialist
20 hours ago
As a Technical Support Specialist, you will be responsible for providing exceptional customer service to clients using our Club Software products.
This role involves troubleshooting and resolving technical issues via email, phone, ticketing systems, and live chat.
You will collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction.
Key Responsibilities:- Customer Support & Issue Resolution: Assist clients with technical inquiries and resolve complex issues in a timely manner.
- Technical Troubleshooting & Escalation: Act as a Tier 2 support level for critical technical issues.
- Product Knowledge & Guidance: Provide product knowledge and training to clients through various channels.
- Cross-Team Collaboration: Work closely with Development, QA, and other departments to drive project success.
- Documentation & Tracking: Maintain accurate records of client issues and track progress through ticketing systems.
- Service-Related Support: Offer assistance with service inquiries and provide solutions in a prompt manner.
- Database Management & Technical Support: Utilize SQL skills to query databases and troubleshoot technical issues.
- Event & Service Support: Provide hands-on support for events and services.
- Monitor & Improve Satisfaction: Continuously monitor and track client feedback to improve overall satisfaction.
- Time Management & Prioritization: Effectively prioritize and manage multiple requests to meet deadlines.
- Ownership & Accountability: Take ownership of client issues from initiation to resolution.
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