Software Support Specialist

5 days ago


Lahore, Punjab, Pakistan Generix Solutions Full time

As a Software Support Executive at Generix Solutions, you will be responsible for providing exceptional technical assistance and support to our valued customers.

The ideal candidate will possess strong communication and customer service skills, with the ability to troubleshoot and resolve complex technical issues in a timely manner.

  • We are seeking a highly organized and detail-oriented individual who can multitask effectively and provide top-notch support to our clients.
  • Strong computer proficiency, particularly in Microsoft Office, is essential for this role.
Key Responsibilities
  1. Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
  2. Diagnose and troubleshoot technical issues with software applications to ensure prompt resolution.
  3. Provide clear and concise guidance to customers through problem-solving steps or remote assistance.
  4. Document all customer interactions, including issues and resolutions, to maintain accurate records.
  5. Collaborate with internal teams to resolve complex technical issues and improve overall support services.
  6. Develop and deliver training materials to enhance customer understanding and usage of our software solutions.
  7. Evaluate and escalate unresolved issues to higher-level support or development teams as needed.
  8. Maintain up-to-date knowledge base and support documentation to ensure seamless customer support experiences.
  9. Prioritize tasks to meet tight deadlines and consistently exceed customer satisfaction expectations.
  10. Participate in software testing and quality assurance processes to identify and report bugs.


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