Senior Operations Manager

7 days ago

Islamabad, Islamabad, Pakistan beBeeLeadership Full time 2,000,000 - 3,000,000
Job Title: Senior Operations Manager

As a key member of our team, you will oversee the daily activities of a group of customer service professionals, ensuring they meet performance benchmarks and adhere to established protocols.

Key Responsibilities:
  • Lead, motivate, and supervise a team to achieve individual and collective KPIs.
  • Monitor, assess, and evaluate agent performance on an ongoing basis.
  • Provide coaching, feedback, and training opportunities to enhance skills and guarantee consistent performance improvements.
  • Serve as the initial point of contact for escalated customer concerns.
  • Prepare and present regular performance reports highlighting key metrics, challenges, and accomplishments.
  • Identify operational inefficiencies and develop effective solutions.
  • Foster a positive work environment by recognizing achievements and promoting team collaboration.
  • Assist in creating and managing work schedules to meet call volumes and optimize productivity.

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