Expert Cloud Infrastructure Support

5 days ago

Hyderabad City Taluka, Pakistan beBeeSpecialist Full time
Cloud Technical Specialist

We are seeking a skilled Cloud Technical Specialist to join our dynamic support team. In this role, you will play a pivotal part in empowering our global customer base by providing technical expertise and resolving complex issues.

  • You will be responsible for addressing and resolving customer technical support tickets, ensuring a high standard of customer interaction and prompt issue resolution.
  • Troubleshooting and diagnosing complex product issues, focusing on productivity, quality, SLA, CSAT, and resolution time KPIs.
  • Providing exceptional technical support for cloud infrastructure, including network, storage, and web technologies.
  • Collaborating with cross-functional teams to improve support processes and ensure support readiness for new product launches.
Required Skills and Qualifications
  • Dedication to Customer Satisfaction: A deep love for customers and a commitment to going above and beyond to ensure their satisfaction and success.
  • Cloud and Networking Expertise: Expert understanding of cloud infrastructure fundamentals, including APIs, scripting, databases, container technologies, and networking protocols.
  • Excellent Communication Skills: Strong written and verbal skills with the ability to clearly explain complex technical concepts to diverse audiences.
  • Analytical and Problem-Solving Skills: Ability to analyze and recognize patterns in technical issues, with a focus on effective troubleshooting.
  • Relevant Experience: Previous experience in technical support, solutions architecture, or similar roles in a tech environment.
  • Technical Proficiency: Extensive knowledge of Linux systems, networking, storage, and web technologies, including Django, Cpanel, WordPress, and node.js.
Benefits
  • Competitive salary and bonus structure
  • Equity compensation and Employee Stock Purchase Program
  • Flexible time off policy and employee assistance program
  • Ongoing career development and professional growth opportunities
Others

We prioritize diversity and inclusion, recognizing that a strong sense of identity with DigitalOcean's brand is key to success. We do not discriminate based on race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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