Technical Service Management Specialist

2 days ago


Lahore, Punjab, Pakistan Talent Splendor Full time

The Senior Customer Support Manager will be responsible for leading the After-Sales Service Department, ensuring seamless Commissioning of Equipment, operations, and excellent customer experience. This role requires a highly skilled professional with a Bachelor's degree in Mechatronics/Mechanical/Electronics Engineering or a related field and 4-5 years of experience in Operations/Maintenance or after-sales service.

Responsibilities:
  1. Head the After-Sales Service Department.
  2. Develop and implement strategies to enhance service efficiency and customer retention.
  3. Manage and train service teams.
  4. Address and resolve customer complaints effectively.
  5. Monitor and analyze service metrics.
  6. Maintain strong client relationships.
  7. Collaborate with the sales and manufacturing teams.


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