
Experience Driven Customer Expert
20 hours ago
We are seeking an individual to fill a Product Experience Analyst position in Karachi.
This role is perfect for someone who is strongly dedicated to providing exceptional customer experiences and eager to contribute to the consumer wireless space.
Responsibilities- Customer Advocate: Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.
- CX Strategy: Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.
- Process Optimization: Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.
- Customer Insights: Analyze customer feedback and data to identify pain points and opportunities for improvement.
- Interaction Monitoring: Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.
- Innovation: Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.
- Education: Bachelor's degree in a relevant field.
- Communication Skills: Strong communication skills, both written and verbal.
- Customer-Centric Mindset: Demonstrated empathy and customer-centric mindset.
- Teamwork: Ability to work effectively within a team and across departments.
- Flexibility: Flexibility to work in evening/night shifts, following EST time majorly.
- Adaptability: Proactive attitude with a strong willingness to learn and adapt.
- Competitive Compensation: Recognition of exceptional talent.
- Comprehensive Health Coverage: Medical plans to keep you and your family covered.
- Free Meals & Drinks: Enjoy complimentary food and beverages to keep you energized.
- Vibrant Startup Culture: Work in an agile, innovative, and supportive environment that encourages growth and flexibility.
The ideal candidate should possess excellent interpersonal skills, be able to work under pressure, and maintain confidentiality when dealing with sensitive information.
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