Customer Experience Expert

2 days ago


Karachi, Sindh, Pakistan beBeeCustomerExperience Full time 900,000 - 1,200,000
Job Description

We are seeking an experienced Customer Experience Manager to lead the development and implementation of our customer experience strategy.

The ideal candidate will have a strong background in customer support strategy or experience management, with a proven track record of driving continuous process improvement.

  • Manage performance analysis, optimization, and process design for customers.
  • Lead the design and implementation of best-in-class service functions to address customer pain points across the pre, live, and post-delivery stages.
  • Collaborate closely with cross-functional teams to drive customer touchpoint feedback analysis, organizing and recommending process improvements.

This is a full-time role requiring a strong analytical mindset, data-driven approach, and excellent communication skills. The successful candidate will be able to manage multiple projects simultaneously, prioritize tasks effectively, and maintain high levels of customer satisfaction.

Required Skills and Qualifications
  • A 4-year degree in STEM from a reputable institution.
  • 5-7 years of experience in analytical roles, particularly in customer support strategy or experience management.
  • Proficiency in business intelligence tools such as Tableau, Power BI, and Google Data Studio.
  • Strong experience in predictive modelling, forecasting, and data analysis using Excel or other relevant tools.
Benefits

We offer a competitive salary package, including health insurance, retirement plans, and generous paid time off. Our team is passionate about delivering exceptional service and has a unique company culture that prioritizes innovation, collaboration, and growth.

Additional Information

We work in a fast-paced environment that requires flexibility, adaptability, and a proactive attitude. If you are driven, self-disciplined, and passionate about delivering exceptional customer experiences, we encourage you to apply.



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