Technical Support Expert

17 hours ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

The Role of Technical Support Specialist

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Job Description:

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We are seeking a skilled and experienced Technical Support Specialist to join our team. As a key member of our support team, you will play a vital role in providing technical service and support to our customers.

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About This Opportunity:

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This role involves troubleshooting and resolving problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

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You will interact with various groups within the Service Delivery organization, including customer technical staff, operation managers, service engineers, and other stakeholders. Your technical expertise will enable you to handle complex issues and provide timely resolutions.

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Responsibilities:

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  1. ">
  2. Handle customer issues as dedicated support, 24x7 based on roster

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  3. Lead and resolve technical issues and conduct Root Cause Analysis

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  4. Knowledge Management

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  5. Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes

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  6. Drive CSR review meetings with SDM

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  7. Perform preventive maintenance

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  • Education: bachelor's degree in engineering

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  • Min years of experience: 5+ Years of experience

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  • Domain experience:

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  • CS Core domain resource with hands-on experience of CS Core domains:

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  • CSCF, MTAS, SBG/BGF

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  • MSC-S, M-MGW, STP/IP-STP

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  • UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE

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  • Mobile Call flows and Protocols understanding.

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  • MAP, SCCP, SIP, Diameter and LDAP protocols handling

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  • Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure.

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  • MOP preparation with impact analysis and execution.

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  • Understanding of Cloud/Virtualization concepts and VNF/CNF Management

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  • Team Collaboration.

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  • Delivering results & meeting customer expectations

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  • Presentation & communication skills

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We offer a dynamic work environment where you can grow your skills and expertise. Our team is committed to innovation and excellence, and we welcome candidates who share these values.

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Why Join Us?

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By joining our team, you will have the opportunity to work on challenging projects and contribute to our mission to drive innovation and growth.

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Contact Information:

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