Trainer Development Specialist

7 hours ago

Rawalpindi Cantonment, Pakistan beBeeService Full time 900,000 - 1,200,000
Customer Services Trainer Role

This is a pivotal position that plays a key role in equipping customer-facing teams with the skills, knowledge and confidence they need to provide outstanding service.


The ideal candidate will be responsible for designing, delivering and evaluating training programs that enhance performance, support professional development and promote a customer-first culture.


Responsibilities include designing and delivering effective induction training for new customer service team members, developing ongoing training and refresher sessions focused on soft skills, system navigation, complaint handling and customer engagement.


The successful candidate will work closely with team leaders and managers to identify training needs and performance gaps, use performance data, feedback and quality assurance results to tailor training content and deliver training through various formats including face-to-face workshops, virtual classrooms and digital learning modules.


Maintaining accurate records of training delivery, attendance and outcomes is also an essential part of this role.


Requirements


  • Proven experience in a training role within a customer service environment
  • Strong communication and interpersonal skills
  • Ability to deliver training to varied audiences and learning styles
  • Knowledge of customer service principles, call handling and service recovery techniques
  • Confident in delivering both in-person and virtual training sessions
  • Proficient in Microsoft Office (PowerPoint, Word, Excel) and training platforms

Reporting Line


This role will report to the Director of Operations.


Work Mode


Work from office.


Benefits


This role offers a market-competitive salary and opportunities for growth and development.


About Us


We are a dynamic organization dedicated to providing exceptional customer service. We are looking for talented individuals who share our passion for delivering outstanding service.


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