IT Service Management and Business Continuity Consultant
1 week ago
We are seeking a highly skilled and experienced IT service management consultant to play a pivotal role in advising clients on best practices, implementing robust service management frameworks, like ITIL, and ensuring business continuity in the face of disruptions.
Key Responsibilities:
- Lead the implementation, assessment, and auditing of ISO 20000-based IT Service Management Systems (ITSM).
- Design, implement, and maintain ITSM frameworks aligned with ITIL standards.
- Conduct service maturity assessments, gap analyses, and process improvements.
- Develop and refine ITSM policies, procedures, and service management processes (e.g., Incident, Problem, Change, Release, and Service Level Management etc.).
- Guide organizations in optimizing IT operations, improving service quality, and ensuring regulatory compliance.
- Provide support for ISO 20000 certification audits, including documentation preparation and addressing non-conformities.
- Assist in the selection and implementation of ITSM tools (e.g., ServiceNow, Jira, BMC Remedy, etc.).
- Provide training and awareness programs to clients on ITSM best practices.
- Design, implement, and maintain BCMS frameworks aligned with ISO 22301 standards.
- Conduct Business Impact Analysis (BIA) to assess critical business functions and dependencies.
- Develop business continuity plans (BCP), disaster recovery (DR) strategies, and response procedures.
- Ensure BCMS integration with ITSM processes for seamless business continuity.
- Conduct BCMS risk assessments and implement mitigation strategies.
- Support organizations during BCMS certification audits and regulatory assessments.
- Provide training and awareness programs to clients on BCMS best practices.
- Assist in the selection and implementation of BCMS tools (e.g., ServiceNow, Riskonnect, RecoveryPlanner, Everbridge, etc.).
This is a unique opportunity to work with clients in enhancing their IT service delivery and business resilience. If you have a strong background in IT Service Management (ITSM) and Business Continuity Management Systems (BCMS), we encourage you to apply for this challenging and rewarding role.
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