
WhatsApp Support Specialist
1 day ago
- Proactive Messaging: Engage customers by sending updates, reminders, and personalized offers through WhatsApp.
- Cold Calling: Reach out to inactive customers to re-engage them and highlight new arrivals.
- Return Management: Collaborate with the logistics team to manage returns for orders placed through WhatsApp.
- Follow-up Campaigns: Manage after-sales and promotional campaigns by reaching out to customers via WhatsApp.
Requirements:
- Previous customer service experience, preferably in messaging platforms.
- Strong communication skills with a friendly and professional tone.
- Proactive approach to solving problems and providing solutions.
- Ability to work independently and meet deadlines.
- Good organizational skills and attention to detail.
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