WhatsApp Support Specialist

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Description
  • Proactive Messaging: Engage customers by sending updates, reminders, and personalized offers through WhatsApp.
  • Cold Calling: Reach out to inactive customers to re-engage them and highlight new arrivals.
  • Return Management: Collaborate with the logistics team to manage returns for orders placed through WhatsApp.
  • Follow-up Campaigns: Manage after-sales and promotional campaigns by reaching out to customers via WhatsApp.

Requirements:

  1. Previous customer service experience, preferably in messaging platforms.
  2. Strong communication skills with a friendly and professional tone.
  3. Proactive approach to solving problems and providing solutions.
  4. Ability to work independently and meet deadlines.
  5. Good organizational skills and attention to detail.


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