Client Resolution Expert

5 days ago


Lahore, Punjab, Pakistan Diem Technologies Incorporated Full time
Customer Support Role

We are seeking a dedicated and results-driven Customer Support Executive to join our team at Diem Technologies Incorporated in Pakistan.

As a key member of our support team, you will be responsible for responding to customer inquiries via phone, email, or chat, identifying customer needs, and providing solutions to resolve their issues.

You will also monitor customer complaints, share knowledge and best practices with colleagues, and gather customer feedback to share with our Product, Sales, and Marketing teams.

A strong understanding of CRM systems and excellent communication and problem-solving skills are essential for this role. If you have experience as a Customer Support Specialist or similar CS role, we encourage you to apply.

Familiarity with our industry is a plus, but not required. Fluency in spoken English is a must, as well as experience using help desk software and remote support tools.



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