Client Success Partner

6 days ago


Lahore, Punjab, Pakistan Motive Full time

About This Role:

The Customer Success Manager (CSM) in our Commercial Segment is responsible for communicating value to our customers and ensuring they achieve their desired outcomes through using our solutions.

Responsibilities:
  1. Communicate value through casual and formal interactions with clients, such as product adoption calls and dashboard training, escalation management, and renewal conversations.
  2. Care for client health and experience ensuring a smooth retention process.
  3. Identify growth opportunities aligned to helping clients achieve their goals, delivered as Customer Success Qualified Leads (CSQLs).
  4. Partner with internal stakeholders to solve client escalations and ensure timely resolution of issues.
Requirements:
  • 6+ years prior experience in a customer-facing role, preferably in Customer Success or Account Management.
  • Proven ability to manage a book of business of 90+ large business accounts proactively and independently.
  • Demonstrated critical thinking skills and ability to adapt in the moment.


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