Healthcare Customer Service Advocate

1 week ago

Lahore, Punjab, Pakistan beBeeCustomerCare Full time $45,000 - $55,000
Healthcare Customer Service Representative Opportunity

We are looking for an experienced and skilled individual to join our team as a Healthcare Customer Service Representative. This role is ideal for someone who is passionate about delivering exceptional patient care and has excellent communication skills.

The successful candidate will be responsible for contacting patients via telephone prior to their scheduled appointment, interviewing patients over the phone to obtain complete and accurate information, entering patient data into the electronic medical record, rescheduling appointments as required, and coordinating messages between patients and physicians.

To be successful in this role, you must have a 'customer-first mentality,' English proficiency (listening and speaking), and be a self-starter with excellent organizational skills. You should also be able to provide excellent patient care, handle difficult situations, and work effectively as part of a team.

If you possess these qualities and are passionate about delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Contact patients via telephone prior to their scheduled appointment.
  • Interview patients over the telephone to obtain complete and accurate information.
  • Enter all patient data into the electronic medical record.
  • Re-schedule patient appointments as required via telephone calls and written notification to patients.
  • Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the database.
  • Coordinate messages between patients and physicians. If consult calls are received, they must be properly handled and routed to the correct provider.
Requirements:
  • A 'customer-first mentality.'
  • English proficiency required (Listening and Speaking).
  • Self-starter and self-manager.
  • Excellent patient care and ability to handle difficult situations.
  • Organized with excellent documentation skills.
  • Punctual with reliable transportation.
  • Team player with fellow peers and providers.

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