
Student Experience Coordinator
7 days ago
As a key member of our team, you will be responsible for providing exceptional support to students. This role involves facilitating students at the one-window counter, ensuring a smooth and efficient service experience.
Key Responsibilities:- Provide assistance to students at the one-window counter, addressing their requests, queries, and concerns in a timely manner.
- Resolve student complaints promptly and professionally, ensuring accuracy and attention to detail.
- Process and manage cases related to degrees, transcripts, and exam-related documents, adhering to university guidelines.
- Ensure timely delivery of academic records and certificates, maintaining high standards of quality.
- Adhere to university policies and procedures while handling student matters, promoting a positive and respectful environment.
- Work towards achieving set departmental targets and Key Performance Indicators (KPIs), driving continuous improvement.
- Prepare reports and documentation as required by the department, showcasing expertise and attention to detail.
Requirements:
- Bachelor's degree in a relevant field, such as Business Administration, Education, or a related discipline.
- Prior experience in student services, administration, or a similar role is preferred, demonstrating transferable skills.
- Strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Knowledge of university policies and procedures is an advantage, enhancing your understanding of the role.
- Customer-focused with a problem-solving attitude, providing solutions-oriented support to students.
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