
Technical Support Specialist Expert
1 day ago
We are seeking a skilled Technical Support Specialist to join our team at EWS Group.
About the Position:This role involves providing exceptional customer service, troubleshooting technical issues, and collaborating with cross-functional teams to ensure seamless service delivery and client satisfaction.
The ideal candidate will have excellent communication skills, a strong technical background, and a customer-first mindset.
Key Responsibilities include:
- Assisting clients with technical inquiries and issues via various channels.
- Troubleshooting complex technical issues and escalating when necessary.
- Providing product knowledge and training to clients.
- Collaborating with Development, QA, and other departments to resolve issues efficiently.
- Documenting and tracking client issues through ticketing systems.
Required Skills and Qualifications:
- Exceptional verbal and written communication in English.
- Strong working knowledge of Microsoft Office and website applications.
- Minimum 5+ years in a customer service or helpdesk environment.
- Experience with database management, MS SQL Server, and scripting tools/languages.
- Excellent multitasking and organizational skills.
Benefits of this Role:
- A market-leading salary and employee performance-based bonuses.
- Medical coverage for self and dependents.
- A friendly work environment that values diversity and inclusivity.
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