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3 days ago
This is a full-time remote position for a Live Support Specialist. The successful candidate will be responsible for providing technical and customer support to our clients and partners.
The Specialist will utilize their analytical skills to troubleshoot issues and provide resolutions to minimize downtime and ensure customer satisfaction.
Key Responsibilities:
- Process inbound calls to the point of resolution including customer inquiries, complaints, requests for technical support, and customer account information
- Update and maintain necessary documents
- Process inbound emails to the point of resolution
- Quickly troubleshoot hardware and software issues; ability to troubleshoot issues remotely
- Provide escalation assistance to our customers and partners regarding issues related to our services
- Adapt and effectively utilize various internal computer applications
Required Skills and Qualifications:
- Strong analytical skills to identify and troubleshoot technical issues
- Excellent technical support and customer service experience
- Effective communication skills to convey concise and clear information to clients and stakeholders
- Out-of-the-box thinker who is willing to contribute ideas for process improvement when it comes to Technical Support and Deployment
- Ability to work independently and remotely while maintaining high-quality and efficient output
- Bachelor's degree or equivalent qualifications in a relevant field
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