Customer Service Specialist

4 days ago


Lahore, Punjab, Pakistan NexGen Solutions Full time

**Job Summary:**

NexGen Solutions is hiring a Limo Dispatcher to provide exceptional customer service and support our U.S.-based limo and transportation clients. This is a night shift position operating during U.S. business hours, ideal for individuals with a background in the American limo, black car, or taxi dispatch industry.

Responsibilities:

  • Answer inbound calls from U.S. customers and assist with limo bookings and ride inquiries.
  • Handle airport transfers, hourly charters, and point-to-point bookings.
  • Use software to input reservations and dispatch jobs to chauffeurs in real time.
  • Provide accurate price quotes, trip details, and manage last-minute updates or changes.
  • Handle customer queries and concerns with a professional, courteous tone.
  • Coordinate with U.S.-based drivers and management teams to ensure on-time service delivery.
  • Monitor trip progress and proactively resolve potential issues.

Requirements:

  • Minimum 2 years of experience in U.S. limo/transportation dispatch or call center roles.
  • Hands-on experience with Limo Anywhere (preferred), or other platforms such as iCabbi, Autocab, or GroundWidgets.
  • Fluent English communication skills – spoken and written.
  • Strong organizational and multi-tasking abilities under high-pressure environments.
  • Exceptional customer service and problem-solving mindset.


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