
Customer Service Specialist
4 days ago
**Job Summary:**
NexGen Solutions is hiring a Limo Dispatcher to provide exceptional customer service and support our U.S.-based limo and transportation clients. This is a night shift position operating during U.S. business hours, ideal for individuals with a background in the American limo, black car, or taxi dispatch industry.
Responsibilities:
- Answer inbound calls from U.S. customers and assist with limo bookings and ride inquiries.
- Handle airport transfers, hourly charters, and point-to-point bookings.
- Use software to input reservations and dispatch jobs to chauffeurs in real time.
- Provide accurate price quotes, trip details, and manage last-minute updates or changes.
- Handle customer queries and concerns with a professional, courteous tone.
- Coordinate with U.S.-based drivers and management teams to ensure on-time service delivery.
- Monitor trip progress and proactively resolve potential issues.
Requirements:
- Minimum 2 years of experience in U.S. limo/transportation dispatch or call center roles.
- Hands-on experience with Limo Anywhere (preferred), or other platforms such as iCabbi, Autocab, or GroundWidgets.
- Fluent English communication skills – spoken and written.
- Strong organizational and multi-tasking abilities under high-pressure environments.
- Exceptional customer service and problem-solving mindset.
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