Customer Service Representative

1 week ago


Lahore, Punjab, Pakistan The Digi Tech Resource Group, LLC. Full time

Job Description

We are seeking a skilled and customer-focused Chat Support Specialist for a full-time position in our Lahore office. The ideal candidate will be responsible for providing real-time customer support via chat, answering inquiries, resolving issues, and ensuring excellent customer satisfaction.

Key Responsibilities

  • Handle customer queries through live chat professionally and promptly.
  • Assist customers by providing accurate information and resolving their concerns.
  • Maintain detailed and accurate records of customer interactions.
  • Ensure a high level of customer satisfaction by delivering empathetic and effective service.
  • Collaborate with team members to improve processes and customer experiences.

Qualifications

  • 1-3 years of experience in customer service or a related field.
  • Strong written communication and interpersonal skills.
  • Proficiency in typing and navigating computer systems efficiently.
  • Ability to multitask and manage time effectively.
  • Problem-solving skills with a focus on customer satisfaction.
  • Bachelor's degree or equivalent experience in customer service or a related field.

Additional Information

  • This is an entry-level full-time position.
  • The shift timing is night shift (8:00 PM - 5:00 AM).


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