O2C Operations Manager

1 week ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Description:
  • Lead a team responsible for managing billing processes across Pakistan.
  • Monitor and ensure Service Level Agreements (SLAs) and OKRs are consistently met, both for internal teams and outsourced providers (where applicable).
  • Champion operational excellence through standardization and automation initiatives, enhancing customer satisfaction.
  • Oversee the onboarding and integration of new markets or processes into the Shared Service Centre.
  • Drive functional governance, including SLA/KPI performance tracking, issue resolution, and project prioritization.
  • Provide stakeholders with timely reports and analyses to facilitate strategic decision-making.

Additional Responsibilities:

  • Reporting to the APAC-EU Order to Cash Regional Process Owner (RPO), this position will work closely with commercial teams, support centers, and in-country teams.
  • The Service Delivery Lead will be responsible for ensuring the efficient execution, monitoring, and reporting of billing processes across Pakistan.
  • A key focus will be identifying operational improvements and collaborating with the Transformation and IT teams to implement automation initiatives.


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